Terms & Conditions

 

Price Policy

All prices are shown in € (Euro) and include Norwegian VAT of 25%. Prices do not include payment and shipping/delivery charges.


Payment

The order amount will be charged from your account as soon as your order has been placed. We accept the following credit- and debit cards: Visa, Mastercard, Maestro, Visa Electron. Payments are proceeded through Stripe.

 

Order confirmation

When placing an order you will receive a confirmation by e-mail. If there is any issues regarding you order or product you will be informed by e-mail.

 

Shipping

Your order will be shipped within 1-3 workingdays from the time you place your order. 

The following shipping charges will be added to your order:

Norway: 5 EUR
 Europe: 10 EUR
                   Rest of the world: 16 EUR

Orders to Norway will be shipped with Post Norway (Bring). Orders within EU and rest of the world are shipped with DHL, TNT, UPS or FedEx.

 

Returns

We operate on a 14 days return policy. If you get any second thoughts about an item you have purchased you must notice us within 14 days after your goods was delivered. You will then have to ship the goods to us within the next 14 days from the date you notified us. If you want to return a product please contact mail@saxifragaweb.com to notify us and wait for a confirmation.

To make a return you have to make sure the product is still in perfect condition(unused, not washed) with the packaging and tags still attached. Place the product in a box or plastic bag. Attach the original sales receipt to the product. All products can be exchanged to another size or color if available in stock.

Return address: Saxifraga Retail AS, Nydalen Allé 11, 0484 Oslo, Norway.



Disclaimer

We do not guarantee that all items shown in our webshop are in stock at the time of your order. You will be notified by e-mail if you place an order and the product for any reason is unavailable. We always do our best to display the correct information in our webshop.

 

Warranty claims

We operate with a two year warranty on all our products. This warranty cover manufacturing faults only. Please contact us at mail@saxifragaweb.com if you have a claim. Remember to include your order number, description of the claim as well as photos of the area of claim.

 

Privacy policy

Private information is handled with confidence. We will never give your information to third parties.

 

Note

The terms and conditions are complied in accordance to Norwegian law.